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DMD Customer Relationship Management (CRM)
Every customer interaction is either positive or negative. The result over time is customer retention or customer attrition. We can help you determine potential customer roadblocks, opportunities to reduce customer cycle time and create process checkpoints to measure future organizational efficiency.
DMD CRM Services:
• Customer Service Cycle Analysis
• Customer Reward Programs
• Employee Training
DMD Customer Satisfaction
Did you know that two-thirds of satisfied customers are willing to defect? Only when customers are "very satisfied" or "extremely satisfied" is repeat business likely. We build customer satisfaction metrics to measure the perceptions of all your customer groups – while showing you a return on investment. Our solutions can identify and manage potential customer risk, while boosting employee productivity.
DMD Customer Satisfaction Services:
• Surveys
• Interviews
• Mystery Shopping
DMD Marketing
Let us help you save time in your customer decision-making process. We can identify potential customers that are the most likely to convert into sales, while making existing customers more profitable.
DMD Marketing Services:
• Market Research
• Marketing Campaign Development & Implementation
• Brand & Product Research
• Brand Development, Positioning & Messaging
• Product & Service Naming
• Copy Writing
• Customer List Building
• Customer Segmenting
• Sales Campaign Development & Implementation
• Outsourced Sales
• Focus Groups
• Email Marketing
• Direct Mail Marketing
• Viral Marketing
• Guerilla Marketing
DMD Advertising
How does your advertising reach potential customers in the crowd? Timing and proper communication channel placement is essential. Track return on investment for your advertising dollars with confidence.
DMD Advertising Services:
• Print Advertising
• Online Advertising
• Radio Advertising
• Television Advertising
• Promotional Advertising
• Wearable Advertising
DMD Public Relations
Perception is reality. And the fact is that negative word of mouth spreads five times faster than positive word of mouth. What do you want existing and perspective customers saying about your business?
DMD Public Relations Services:
• Press Kits
• Press Releases
• Event Planning
• Case Study Development
• Sales Presentation
• Sales Templates & Sales Collateral
• Ongoing Local, Regional & National PR Management
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About Website Design
DMD Studio is a full-service design, web and marketing services firm with the resources to accommodate any project scope and size. DMD is passionate about its website creations and ensures that the finished product is a seamless art masterpiece, both in design and function.
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About Flash
Adding some simple flash to your website can be a creative way to give your site a modern look and feel. DMD believes that is important to have a low bandwidth website, while some full flash sites can be more time consuming for viewing downloads.
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About Dynamic Sites
DMD’s web application development projects can give you the ability to manage large, content-rich websites that would traditionally require a large technical staff, along with several expensive programs to run.
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Print Graphic Design
DMD Studio professional graphic design services can include custom logo design and print media design for business that are dedicated to print advertising. We provide both affordable graphic design services to both large and small businesses.
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Why SEO?
DMD has extensive experience in the SEO arena and continually follows the newest trends and industry regulations. We understand that changes in this culture are a part of the evolving Search Engine Optimization industry, and we have the resources and skill sets to consistently get your website to rank higher.
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About E-commerce
DMD Studio’s e-commerce solutions run the gamut when it comes to extensive and custom features, along with the flexibility to effectively manage the solution itself. We customize our powerful Shop It product to your specific requirements, which creates an e-commerce platform capable of supporting your entire business without unnecessary technical staff.
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